Privacy Policy

Information We Collect

When you request a moving quote or otherwise use this website, we may collect information you voluntarily provide, including:

• Name
• Telephone number
• Email address
• Origin and destination locations
• Requested move date
• Size and details of your move
• Other information you provide in connection with your quote request
• Consent and authorization records
• Call, SMS/text, and email communication records
• Call metadata
• Call recordings and transcripts, where used
• AI-generated call analysis, summaries, or disposition data, where used
• Privacy request, do-not-call, opt-out, and suppression records

We may also automatically collect certain technical and marketing information, such as your IP address, browser and device information, referring page, pages visited, and advertising or campaign identifiers such as UTM parameters, GCLID, and FBCLID.

How We Use Your Information

We may use the information we collect to:

• Process and respond to your moving quote request
• Connect or match you with participating moving or relocation service providers
• Distribute or refer quote requests to participating providers
• Contact and follow up with you regarding your request
• Use AI-assisted voice and communications technology to follow up on inquiries
• Record, transcribe, summarize, or analyze calls where used and permitted by law
• Document consent and comply with do-not-call, opt-out, and privacy requests
• Improve our website and services
• Measure advertising and marketing performance
• Prevent fraud, misuse, security incidents, and other unlawful activity
• Meet legal, regulatory, and compliance obligations

Sale, Sharing, and Referral Compensation

Commendable Movers may share, disclose, transfer, or sell certain personal information submitted with a moving quote request to participating moving companies, moving brokers, relocation providers, or other providers that may be able to assist with the requested move. Commendable Movers may receive compensation in connection with referrals, leads, transfers, or introductions to participating providers.

For purposes of some state privacy laws, these transfers may be considered a "sale" or "sharing" of personal information. Typical categories may include your name, telephone number, email address, origin and destination, move date, move size and details, and other information included in your quote request. Not every quote request is sold, and not every participating provider receives every category of information.

Third-Party Providers

Participating moving companies, moving brokers, relocation providers, and other service providers are independent businesses. They may contact you regarding your request and may maintain their own privacy policies and business practices.

Except as required by applicable law, Commendable Movers is not responsible for how an independent provider handles information after it has been lawfully transferred. We may also disclose information to technology, hosting, analytics, communications, and other vendors that help us operate this website and our business, or when required by law or reasonably necessary to protect our rights, users, or services.

AI-Assisted and Automated Communications

When you provide the required consent, Commendable Movers and/or applicable participating providers may contact you regarding your moving request by telephone, SMS/text, or email, including communications using automated technology and artificial, prerecorded, or AI-generated voice, where permitted by law and within the scope of your consent.

AI voice assistants may identify themselves as such and may be used to confirm move details, qualify an inquiry, schedule a callback, or connect you with a human specialist. Consent to receive marketing communications is not a condition of purchasing goods or services, and you may revoke consent as permitted by law.

Call Recording, Transcription, and Analysis

Calls may be recorded, transcribed, summarized, or analyzed by Commendable Movers and its communications or technology providers for quality assurance, training, fraud prevention, documentation, customer service, routing, and compliance, where permitted by law. Recording and consent requirements vary by jurisdiction, and we use these tools subject to applicable law. Not every call is recorded.

SMS / Text Messaging

By checking the consent box and submitting our quote form, you expressly consent to receive SMS/text messages from Commendable Movers at the mobile phone number you provided regarding your moving quote and related services.

Message and data rates may apply. Message frequency varies. You may opt out of text messages at any time by replying STOP, or request assistance by replying HELP.

Text-message opt-in and consent records, including text-message originator consent data, are not sold or shared for unrelated third-party marketing. Service providers necessary to deliver SMS communications may process that information.

Separately, contact information submitted as part of your moving quote request, including a telephone number, may be shared, transferred, or sold to participating moving or relocation providers as described in the Sale, Sharing, and Referral Compensation section, consistent with applicable law and your authorization.

Cookies and Analytics

We may use cookies, pixels, advertising identifiers, and similar technologies to operate the website, understand how visitors use it, measure advertising performance, and improve our services.

Third-party analytics, advertising, and measurement partners may also collect information according to their respective privacy policies.

State Privacy Rights

Depending on where you live and whether applicable law applies to Commendable Movers, you may have rights to access or know about personal information, correct it, delete it, obtain a portable copy where applicable, opt out of its sale or sharing, limit certain uses where applicable, and receive non-discriminatory treatment for exercising your rights. You may also be permitted to use an authorized agent.

Privacy requests may be made using the contact methods made available on this website. We may need to verify your identity or an agent's authority before completing a request. Rights are subject to applicable verification requirements, legal exceptions, and other limitations permitted by law.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including responding to quote requests, making referrals, communicating about inquiries, maintaining evidence of consent, honoring do-not-call and suppression requests, responding to privacy requests, meeting legal and compliance obligations, preventing fraud and security incidents, and resolving disputes. Retention periods vary based on the type of information and applicable legal obligations.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we collect. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Children's Privacy

This website and service are intended for adults. Commendable Movers does not knowingly collect, sell, or share children's personal information as part of its moving quote, referral, or lead-generation service.

Third-Party Services

Our website may contain links to or interact with third-party websites and services. Commendable Movers is not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.